I received my ordered item. But product is not meeting my expectation, can I return it?
Yes, you can return the product within 3 days after receiving the product with following conditions:
Buyer need to register their request on Gamehack My orders page
Product should be in unused condition.
Product original packing and tags should remain intact as they were in delivered condition.
Buyer will get the replacement, once we receive the returned goods at Gamehack Office.
If packing or original seal is broken then Gamehack will not return the product.
I received a broken/damaged item. What should I do?
Gamehack used high-tech secure packing technique to pack the material with 2 times quality checks so chances of in transit damage are very minimal. However, if you observed any tempered packing or damage on box then do not accept the shipment or write-down the delivery remakes as tempered box. Any damage product received by buyer should be informed to Gamehack by email at firstname.lastname@example.org within 24hrs of receiving the goods. Email should contain pictures of damage products and with details description of issue.
Who will bear the shipping charges for goods returned?
If you received the damage product then shipping charges of return goods will be bear by Gamehack. If goods are return due to change in mind or personal choice then shipping charges will be borne by Gamehack.
How will I get my money back if I cancelled an order?
In case of returned product the Amount will be transferred in your account in 10-15 days. In case of cancelled order Gamehack will transfer the amount immediately; however it will still take 4-7 days for transaction.